TERMS AND CONDITIONS

The following Terms of Service stipulate the agreement ("Agreement") between 012Global Inc. ("012GLOBAL", "Company", "we", "us", or "012GLOBAL Inc.") and the user ("Customer", "user" or "you") of the Company provided communications services, including related products and services ("Service"). This Agreement regulates the Service provided by 012GLOBAL.

BY USING OR ACTIVATING THE SERVICE OR BY CLIKING THE SIGN-UP BUTTON DURING SIGN-UP PROCESS, YOU REPRESENT THAT YOU HAVE READ AND UNDERSTAND THE TERMS AND CONDITIONS OF THIS AGREEMENT AND ARE OF LEGAL AGE TO ENTER INTO THIS AGREEMENT.

1.    911 DIALING - EMERGENCY SERVICES 
You expressly agree and understand that the Product is not intended to support or carry emergency calls to any type of hospital, law enforcement agency, medical care unit or any other kind of emergency service and you recognize and agree that 012GLOBAL is not required to offer emergency services pursuant to any applicable local and or national rules, regulation or law. You further recognize that 012GLOBAL is not a replacement for your primary telephone service. By agreeing to this Agreement you understand that additional arrangements must be made to access emergency services and you acknowledge and accept your responsibility to purchase, separately from Product, traditional wireless or landline telephone service that offers access to Emergency Services. 012GLOBAL or the Officers are in no way liable for such emergency calls. Neither 012GLOBAL nor the Officers may be held liable for any claim, damage, or loss, and you hereby waive any and all such claims or causes of action, arising from or relating to the use of Product to contact emergency services personnel. 

2.  SERVICE

a.    Rates may vary and are subject to change without prior notice.

 

b.    Toll free restrictions:012global US Toll Free Numbers are available from US Continental only (48 Contiguous State). They cannot be accessed from Alaska, Hawaii and Puerto Rico;

 

c.    Calls made from payphones are available only through Local Access Numbers.

 

d.    012global has multiple access numbers available. Please refer to our websites to verify a complete list before buying the service.

 

e.    Calls made in the US using the Toll Free Access Number will incur an additional charge. Please refer to our websites for charges related to Toll Free Access Number calls made from outside the US.

 

f.      012 global does not replace the local telephone provider and by using the Local Access Numbers the user accepts the charges for the local call he made to our number imposed by his telephone provider company and should verify the cost to call the local access number with his telephone provider.

 

g.    By using the service customer approve that he will verify before each call that he is actually using the access number and not making international call not via access number by using his telephone provider by mistake.

 

h.    All the rates on the website are calculated on the Highest Denomination of the Calling Plans.

 

i.       Calls are billed in increments of one minute, with fractions thereof rounded up to one minute.

 

j.        012GLOBAL offers its Service on a monthly basis, the term for which begins on the day that we activate your Service and ends on the day before the same date of the following month. Subsequent terms of this Agreement will automatically renew on a monthly basis unless you provide us a written notice of non-renewal at least 10 days prior to the end on the monthly term in which the notice is given. Service is purchased by you for full monthly terms, which means that if you wish to or attempt to disconnect or cancel the Service prior to the end of the full monthly term; you are still responsible for the full payment through the end of the monthly term. This includes without limitation a disconnect fee if applicable and any unbilled charges which become immediately due and payable. In the event that you do not provide the required 10 day email notice to cancel or terminate, you will be responsible for the next month's full charge. Disconnection, termination or expiration of the Service will not relieve you from your obligation from paying all unpaid and accrued charges due under this Agreement. There is no activation fee for all calling plans. YOU ARE PURCHASING AND RENEWING THE SERVICE FOR FULL MONTHLY TERMS, MEANING THAT IF YOU ATTEMPT TO TERMINATE SERVICE PRIOR TO THE END OF A MONTHLY TERM, YOU WILL BE RESPONSIBLE FOR THE FULL AMOUNT OF ALL CHARGES AND FEES OF ANY KIND RELATED TO YOUR ACCOUNT UNTIL THE END OF THE THEN-CURRENT MONTHLY TERM, INCLUDING WITHOUT LIMITATION UNBILLED CHARGES, ALL OF WHICH IMMEDIATELY BECOME DUE AND PAYABLE. EXPIRATION OF THE TERM OR TERMINATION OF SERVICE DOES NOT EXCUSE THE CUSTOMER FROM PAYING ALL UNPAID, ACCRUED CHARGES DUE IN RELATION TO THE AGREEMENT.
If you select or accept a service upgrade or other offered promotion, such as rebates, or a free month service, or some other incentive, there may be a new term commitment that coincides with the benefit, incentive or promotion you accepted. Your new term will begin on the date in which you accept the promotion or activate new equipment and will end on the last day of any subsequent commitment period. Any promotions will disclose the commitment dates and terms. If you disconnect your service before the end of the new commitment period, you agree to pay 012GLOBAL a recovery fee for such promotion. Recovery fees are cumulative and they are in addition to other fees and charges which you may owe 012GLOBAL, plus other fees or charges which 012GLOBAL requires for disconnection of the service. Recovery fees include the amount which equals the difference between the price you paid and the regular offered price of the service or goods at the time in which you accepted the promotion or the equipment.

 

k.    012GLOBAL may elect to offer certain promotions and other incentives in advertising and other media outlets. Those promotions and incentives will only apply to new customers that have never used our services in the past

 

l.       Several promotions and other incentives may run concurrently, but cannot be combined. A new customer may choose one promotion or another, but not more than one at the same time

 

m.   IP ADDRESS COLLECTION
Non-Personally-Identifiable Information Collected Automatically (IP Addresses). We collect IP addresses. Collection of IP addresses allows us to monitor fraud on our Site.

n.    PROHIBITED USES OF SERVICE

 

o.    UNLAWFUL
You may use the Service and Devices for lawful purposes only. If we determine, in our sole discretion, that you have used the Service for an unlawful purpose, we reserve the right to terminate your Service immediately. You will be required to pay the full month's charges to the end of the current term, which includes without limitation, all unbilled charges and a disconnect fee, if applicable, which become immediately due and payable upon termination of your Service. We may present or forward relevant information, including your identity, to proper authorities for investigation and prosecution if we have reason to believe you used the Service in an unlawful manner. You hereby consent to the forwarding of such information to the authorities. Additionally, 012GLOBAL will forward information in a response to law enforcement requests, subpoenas, court orders, and lawful government requests so to protect our rights and property and in any case where failure to disclose information may lead to harm to us, our customers or others.

ii.  INAPPROPRIATE CONDUCT
The Service or any Devices may not be used by you in any way that is abusive, harassing, threatening, libelous, deceptive, defamatory, fraudulent or invasive to another's privacy, or any other similar behavior. If in our sole discretion we determine You have used the Service or Devices in the above mentioned manner(s) we reserve the right to terminate your Service immediately and without notice. In such event you are responsible for the full month's charges to the end of the current term which includes without limitation all unbilled charges plus applicable disconnect fees, all of which become immediately due and payable upon termination. We may present of forward relevant information, including you identity, to proper authorities for investigation and prosecution if we have reason to believe you used the Service inappropriately. You hereby consent to the forwarding of such information to the authorities. Additionally, 012GLOBAL will forward information in a response to law enforcement requests, subpoenas, court orders, and lawful government requests so to protect our rights and property and in any case where failure to disclose information may lead to harm to us, our customers or others. Also, 012GLOBAL reserves all of its rights at law and equity to proceed against persons who use the Service improperly or illegally.

P . OUR RIGHT TO DISCONNECT 
We have the right to suspend or discontinue service generally, or to disconnect your service, at any time. In addition, we reserve the right to immediately disconnect your service at any time without notice if:

i.   If we determine that you have used our service for an unlawful or inappropriate purpose. If we determine that the use or content does not conform to the requirements in this agreement or that it interferes with our ability to provide service to you or others.

ii.  If any charge to your payment method is declined or reversed, your payment method expires and you have not provided us with a valid replacement payment method, or in case of any other non-payment of account charges.

iii.  If we determine that you have used our service in violation of laws or jurisdictions outside of 012GLOBAL service areas.

iv.  If we determine that your use of the service at any time was inconsistent with normal inbound or outbound residential usage pattern for the type of plan that you have purchased.

v. Unlimited voice services are provided primarily for continuous live dialog between two individuals. Lack of continuous dialog activity, unusual call patterns, excessive numbers and/or consistent excessive usage (i.e., More than 2,500 minutes per line per month for unlimited calling), will be considered indicators that use may be inconsistent with normal use, or that impermissible use may be occurring and may trigger disconnection of service, and an account review by us

q.  UNLIMITED CALLING PLANS
012GLOBAL reserves the right to review usage of unlimited minute usage plans to ensure that there is no end-user abuse of such plans. End-User agrees to use unlimited minute plans for normal voice calls and will not employ methods or devices to take advantage of unlimited plans by using service excessively or for means not intended by 012GLOBAL. 012GLOBAL may terminate service immediately if, in its sole discretion, End-User is abusively using the unlimited minute plan. 012GLOBAL reserves the right to make changes to the terms and conditions of this Agreement, the Services and/or the Plan. Not unlimited calls to the lower 48 states (Alaska & Hawaii)



r.   USE OF SERVICE BY CUSTOMERS OUTSIDE THE UNITED STATES.
012GLOBAL allows use of the Service inside or outside of the United States, however we do not support the Service to all countries. 012GLOBAL does not warrant or represent that the use of the Service is permitted in other such jurisdictions by any and all ISPs. You are solely responsible for any violations of local laws and regulations or any violations of your ISP terms of service which may result. If we determine, in our sole discretion, that you have used the Service in violation of laws of jurisdiction of governmental authorities, we reserve the right to immediately terminate your Service.

 

s.  SERVICE DISTINCTIONS 
It is important to know that distinctions exist between traditional telecommunications service and the Service we are offering. Our Service is subject to different regulatory treatment than traditional telecommunications services which may limit or affect your rights of redress before regulatory agencies. Our Service is not a telecommunications service and is provided on best effort basis. There are things beyond our control that can affect your service including but not limited to fluctuations in the internet, power outages, and/or your broadband service. 012GLOBAL will act in good faith to minimize disruptions to your use of the Service.

t.   NO DIRECTORY LISTING OF PHONE NUMBER 
Telephone numbers obtained from 012GLOBAL will not be listed in any public telephone directory.

3.  LIMITATION OF LIABILITY, INDEMNIFICATION AND WARRANTIES
The term 012GLOBAL, or Us, as used in this section shall mean and include 012Global Inc, and its owners affiliates, employees, directors, officers, agents and any other service provider(s) who furnishes services to you in connection with the Service, of this Agreement.

a.  DISCLAIMER OF LIABILITY FOR DAMAGES IN NO EVENT WILL 012GLOBAL, ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS OR AFFILITAES OR ANY OTHER SERVICE PROVIDER WHO FURNISHES SERVICES TO YOU IN CONNECTION WITH THE SERVICE BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, SPECIAL, EXEMPLARY, COMPENSATORY OR CONSEQUESNTIAL DAMAGES, OR FOR OTHER RELATED DAMAGES, INCLDUING BUT NOT LIMITED TO WRONGFUL DEATH, PERSONAL INJURY, PROPERTY DAMAGE, LOSS OF REVENUE OR PROFITS, LOSS OF DATA, OR DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OR INABILITY TO USE THE SERVICE, INCLUDING THE INABILITY TO ACCESS EMERGENCY SERVICE PERSONNEL THROUGH THE 911 DIALING SERVICE OR TO OBTAIN EMERGENCY ASSISTANCE OR HELP. THE LIMITATIONS WHICH ARE SET FORTH HEREIN APPLY TO CLAIMS FOUNDED IN BREACH OF CONTRACT, PRODUCT LIABILITY, BREACH OF CONTRACT, TORT AND ANY AND ALL THEORIES OF LIABILITY AND APPLY WHETHER OR NOT WE WERE INFORMED OF THE LIKELIHOOD OF ANY PARTICULAR TYPE OF DAMAGES.

b.   LIMITATION OF LIABILITY 
012GLOBAL shall not be liable for any failure or delay to provide the Service, at any time, or from time to time, or any degradation of voice quality or interruption caused by any of the following:

i.   Equipment, facility, or network failure.
ii.  Equipment, facility, or network modification or upgrade.
iii.  Equipment, facility or network shortage.
iv.  Equipment or facility relocation.
v.   Any act or omission of a vendor, service provider, underlying carrier, or other third party.
vi.  Outage of or blocking of ports by your ISP or broadband service provider.
vii.  Impediments to usage of the Service caused by a third party.
viii. Any act of omission by you or any person using the Service or Device provided.
ix.  Loss of power to you causing service, network, facility or equipment failure.
x.  Force majeure events including but not limited to acts of nature, acts of God, fire, strikes, war, riot, acts of terrorism and government action.
xi.  Any other cause which is beyond our control which includes without limitation, the failure of an incoming or outgoing communication, the inability of communications, to be completed, connected or forwarded, and a defect in any manner.

Our aggregate liability under this agreement will in no event exceed the Service charges which coincide with the affected time period.

c.  INDEMNIFICATION
You shall defend, indemnify, and hold harmless 012GLOBAL in connection with the Service from any and all claims, damages, fines, losses, penalties, costs and expenses, including without limitation attorney fees by or on you or any third party(s) behalf or user of the Service, relating to the Services, including without limitation emergency service Dialing.

d. NO THIRD PARTY BENEFICIARIES
No provision of this Agreement creates or provides any person or entity which is not a party to this Agreement with any remedy, liability, claim, reimbursement, or cause of action or creates any other third party beneficiary rights.

e. CONTENT
You are responsible and shall ensure that You and any User of your service comply at all times with all applicable laws, regulations and written and electronic use instructions. You will be liable for any and all liability that may arise from the content transmitted through the Service by you or to any person, whether the person using your service is authorized or unauthorized. If 012GLOBAL determines, in our sole and absolute discretion, that such use or content does not conform to the requirements which have been set forth in this Agreement, or if we determine your actions or contents interfere with our ability to provide service to others or to you, we reserve the right to terminate or suspend your Service. Also, we reserve the right to remove your users or your content for the Service.

f.  COPYRIGHT
The site and its Content are protected by copyright pursuant to U.S. and international copyright laws, and title to the Content shall not pass to you or any other user. You may not modify, reverse-engineer, disassemble, decompile, transcribe, store in a retrieval system, translate into any language or computer language, re-transmit in electronic, mechanical, photo reproduction, recordation or otherwise in any form or by any means, publish, transmit, participate in the transfer or sale of, reproduce, create new works from, including derivative works, perform, display, distribute, or in any way exploit or alter, any of the Content or Product (Product includes, but id not limited to, calling cards) or the site in whole or in part. Use of the Content or Product in a networked environment is prohibited. None of the Content or Product may be resold or redistributed without the prior written consent of 012GLOBAL, except that you may reproduce as provided herein.

PROVISIONS INCLUDED IN THIS SECTION SHALL BE APPLIED TO THE FULLEST EXTENT OF THE LAW, BUT IF ANY PORTION OF THIS SECTION IS DETERMINED TO BE UNLAWFUL, THEN THIS SECTION SHALL BE CONSTRUCED TO LIMIT LIABILITY AGAINST 012GLOBAL TO THE FULLEST EXTENT OF THE LAW. 

4. CHARGES AND PAYMENTS

a. BILLING
When Service is activated, you must provide us with a payment that we accept and a valid email address. We reserve the right to stop accepting your payment method. If your payment method expires, you change your address, you close your account, or your payment method is cancelled and/or replaced because of theft or loss, you must advise us immediately. We bill all charges, applicable taxes and surcharges in advance on a monthly basis to your payment method provided, which includes but is not limited to: monthly service fees, activation fees, usage charges, international usage charges, premium service and add-ons, equipment purchases, regulatory recovery fees, Federal Universal Service Fee, federal, state, local, and foreign government fees and taxes, termination fees and shipping and handling charges. Some charges for usage based costs may be billed monthly in arrears, as with others charges we decide to bill in arrears. If you are not within our jurisdiction, you are responsible for, and shall pay, any applicable federal, state, provincial, municipal, local or other governmental sales, use, excise, value-added, personal property, public utility or other taxes, fees or charges now in force or enacted in the future, that arise from or as a result of your subscription or use or payment for the Service. Such amounts are in addition to payment for the Service or Devices and will be billed to your credit card as set forth in this Agreement. If you are exempt from payment of such taxes, you shall provide us with an original certificate that satisfies applicable legal requirement attesting to tax-exempt status. Tax exemption will only apply from and after the date we receive such certificate.

012GLOBAL will from time to time introduce new products and services at introductory pricing, which may change from time to time, at our discretion. Your monthly invoice will be available for viewing on the Company website using your user name and password at your 012GLOBAL account portal. If the amount you owe 012GLOBAL exceeds $50.00 US, we may bill and collect more frequently. 012GLOBAL bills usage charges in full minute increments which are rounded up to the next full minute unless these conflicts with rate schedules established on our website. The following defines our fees:

i.    Monthly Service Fee - The basic charge for your Service including charges defined in your plan. 012GLOBAL reserves the right to add a monthly 'non-use' charge for customers of our pre-paid plans who do not use our services frequently, in order to cover fixed costs of carrying a non-active account.
ii.   Usage Charges - 012GLOBAL bills for minutes used which are above your allowance.
iii.  Taxes - 012Global is required to bill, collect and pay taxes imposed on our customers by various taxing authorities, including local, state, federal, and other governmental agencies.
iv.   International Usage Charges - fees associated with calls placed to destinations outside of your plan.
v.    Advanced Features - 012GLOBAL charges for add-ons and other premium services

b.  DISPUTES IN BILLING
If you dispute any 012GLOBAL charges on your statement, you must notify us via email within seven (7) days after you received your statement, or you will be deemed to waive your right to contest such charges. Notices of disputed charges should be sent to 
support@012global.com .

c.  PAYMENTS AND COLLECTION
By subscribing to the Service You authorize us to collect your payment from your selected payment method. Your authorization shall remain valid for 30 days following us receiving written notice from you canceling our authority to charge your payment method, if applicable, any other outstanding charges and then we will disconnect your service. In the event any charge to your method of payment is reversed or declined, or your payment method has expired and you have failed to provide a valid replacement method, or in the case of any other non-payment of account charges, we, at our sole and absolute discretion may terminate your Service. If your Service is terminated, you remain fully liable for all charges pursuant to this Agreement. This includes any and all cost incurred to collect such amounts including without limitation, attorney's fees and collections costs. Since it is difficult for us to distinguish between debit and credit cards, You agree to waive your rights stipulated in Regulation E to receive 10 days advance notice from 012GLOBAL with regards to the amount that we will debit from your account. Messages may be sent from time to time regarding billing, but 012GLOBAL is not obligated to do so. We may change or stop messages without notice to you.

d.  TAXES
Taxes, fees, or surcharges may be assessed on your Service from 012GLOBAL by government entities. These charges can change from time to time without notice and may be in the form of a flat fee or a percentage of 012GLOBAL charges. Charges that may arise due to your use of our Service, which may include federal, state, provincial, municipal, local or other governmental sales, use, excise, value added, public utility, personal property, or other fees and taxes, now in force or enacted in the future are your responsibility. These amounts are in addition to your regular payment for the Service or Devices and will be billed to your account in accordance with the terms of this Agreement. You must provide us with an original certificate that complies with legal requirements certifying tax exempt status if you are exempt from paying any such taxes. Your tax exemption status will only be applicable from the date, and on forward, which we receive such certificate. Mail the original tax exempt certificate to:

012 Global
7251 W Palmetto Park RD, Suite 304
Boca Raton
Florida 33433
USA

e.  TERMINATION
We reserve the right to terminate or discontinue the Service generally, or to terminate your Service at any time at our sole and absolute discretion. If Service is discontinued generally by us, or we terminate your Service with no stated reason, your responsibility will only be for charges accrued through disconnection date and this may include a pro-rated portion of the final month's charges. If your Service is disconnected because of your breach of any term of this Agreement, you are responsible for the full month's charges to the end of the current term. This includes without limitation unbilled charges and the termination fee, if applicable. This amount shall immediately become due and payable. 012GLOBAL may report to credit bureaus and pursue collection for unpaid accounts.

f.  DIRECTORY CALLS
We do not provide Directory Assistant service.

g.  OTHER CHARGES
If you use features which we may offer in the future, we will be entitled to collect from you charges imposed on us in connection with these features.

5. MISCELLAENOUS

a.  GOVERNING LAW 
This Agreement, including the relationship between You and Us, is governed by the laws of the State of Florida, USA without regard to its conflict of law provisions. To the extent court action is initiated to enforce an arbitration award or for any other reason consistent with Section 5b, you shall submit to the personal and exclusive jurisdiction of the courts located within the State of Florida and waive any objection as to venue or inconvenient forum.

b.  MANDATORY ARBITRATION AND NO JURY TRIAL
Any claim or dispute between Us and You and any member of your household or any employee or guest of yours, rising out of or relating to the Device or Service shall be resolved by arbitration before a single arbitrator administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules. Arbitration will take place in Florida, USA. The arbitrator's decision will follow the plain meaning of the relevant documents, and will be final and binding. Without placing limits on the above, the parties agree that no arbitrator has the authority to award exemplary or punitive damages and/or to award relief in excess of what this Agreement provides. Judgment on the rendered award by the arbitrators may be entered in any court having jurisdiction thereof. All claims shall be arbitrated individually. You shall not bring or join in any class action of any kind in court or in arbitration or seek to consolidate or bring previously consolidated claims in arbitration. 
THIS ARBITRATION PROVISION CONSTITUTES A WAIVER OF ANY RIGHT TO A JURY TRIAL AND AN AGREEMENT TO BE SUBJECT TO JURISDICTION IN, AND CONDUCT ARBITRAL PROCEEDING IN FLORIDA. REGARDLESS OF ANY STATUTE OR LAW TO THE CONTRARY, ANY CLAIM OR CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE SERVICE MUST BE FILED WTHIN ONE (1) YEAR AFTER SUCH CLAIM OR CAUSE OF ACTION AROSE OR BE FOREVER BARRED.

c.  SEVERABILITY
If any part of this Agreement is legally declared invalid or unenforceable, all other parts of this Agreement will remain valid and enforceable. Such invalidity or non-enforceability will not invalidate or render unenforceable any other portion of this Agreement.

d.  NO WAIVER OF RIGHTS
Our failure to enforce or exercise any right or provision of this Agreement will not constitute a waiver of such right or provision.

e.  AGREEMENT SOURCE
This agreement is based on public information found on the internet. It was altered to reflect the specific business environment of 012GLOBAL, and its customer base.

f.  ENTIRE AGREEMENT
This Agreement, including the rates for Services found on our website, and any future modifications as may occur, constitute the entire agreement between 012GLOBAL and You and shall govern the use of our Service by You, members of your household, employees and guests. This Agreement supersedes any prior agreements between 012GLOBAL and You and any and all prior or contemporaneous statements, writings, commitments, understandings, or representations concerning its subject matter.

6. FUTURE CHANGES TO THIS AGREEMENT
012GLOBAL may change the terms and conditions of this Agreement from time to time. Notices shall be considered given and effective on the date that they are posted on www.012Global.com. All changes shall become binding upon You on the date they are posted to our website and no further notice by Us is required upon your continued use of the Service. The Agreement when and as posted supersedes all previously agreed to written and electronic terms of service.

7. FAIR USE POLICY

012GLOBAL has prepared this Fair Use Policy ("Policy") as a guide for its customers to understand the intended and permissible uses of our service, and to prevent exploitation, fraud, and abuse of its unlimited calling plans and features. This Policy is based upon the relevant provisions in our Terms of Service and is applicable to all our unlimited services.

 

Normal, Reasonable Residential Use

012GLOBAL service is a single (and not extended or multi-) family residential voice long distance calling service. It is engineered to process and deliver traffic profiles and utilization levels of our typical residential customers' calling patterns (hereafter also referred to as "normal" residential use). "Unlimited" refers to that type and level of usage. "Typical" refers to the calling patterns of at least 95% of our customers on a particular calling plan. Normal residential traffic profiles and utilization do not include business line or trunk class of service levels that may arise from business, multiple or extended family, community or fraudulent use. "Unlimited" does not refer to those types and levels of usage. Telephone utilization that is indicative of, or arising from, impermissible business, multiple family, community or fraudulent use, as outlined herein, on a residential class of service line may create network congestion that will manifest itself in increased busy signals for themselves and others.

012GLOBAL unlimited service plans and features are for normal personal, live, person to person  non-commercial use. Unauthorized or excessive use beyond that normally experienced by typical customers may create network congestion or automatic fraud prevention processes that will affect the service until our team will verify the suspicious account behavior with the customer. That will manifest itself in increased busy signals for themselves and others, and may result in service termination.

Impermissible Use(s)

012GLOBAL evaluates customer usage in comparison to typical levels of permissible usage engaged in by legitimate customers (residential use under residential service plans.

Each of the following is impermissible under 012GLOBAL residential unlimited plans and considered outside of normal single (and not extended or multi-) family residential (or personal, non-commercial) or co-branded use:

  • operating a business, even if operating from the residence
  • operating any other enterprise, including not-for-profit or governmental
  • operating a call center
  • resale to others
  • auto-dialing or fax/voice blasts
  • telemarketing
  • without live dialog, including use as a monitor, intercom or for transcription purposes

Over 95% of 012GLOBAL residential unlimited calling plan customers use less than 2500 minutes per month and do not have any unusual usage patterns in terms of unique numbers called, high call forwarding/transferring usage and so on. A customer's aggregate usage may be considered outside of normal use if it exceeds 2500 minutes per month IN COMBINATION with one or more of the following, including, but not limited to, excessive:

  • unique numbers called;
  • call lengths;
  • call forwarding/transferring;
  • conference calling;
  • short duration calls;
  • number of calls made during a month,
  • number of calls made to a conference calling service during a month;
  • number of calls made during business hours;
  • number of calls terminated and re-initiated consecutively, which, in the aggregate, result in excessive call lengths during a specific time frame; or
  • other abnormal calling patterns indicative of an attempt to evade enforcement of this Reasonable Use Policy

Based on such a combination, 012GLOBAL may determine that abnormal, unreasonable or impermissible usage is occurring when compared to typical customers on the same calling plan, and may take appropriate steps described below to enforce this Policy and the Terms of Service.

 

8. PRIVACY
The Service provided by 012GLOBAL uses in part or in whole, the public internet and third party networks for voice and other communications. 012GLOBAL shall not be liable for any lack of privacy that may be experienced with regards to the Service. Refer to our privacy policy, available on our website, for additional information.

9. REFUND POLICY
Carefully read all the terms and conditions of this Product License Agreement prior to using the service .If you do not agree to these terms and conditions, you may not start to use the service and contact us in within 7 days in order to cancel the service and receive a full refund. In case the customer started to use the service, the sale is final and no refund will be received in case you wish to cancel the service.

BY USING THE SERVICE YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT, UNDERSTAND IT AND AGREE TO BE BOUND BY ITS TERMS.

(These Terms and Conditions were last updated on Nov. 23th, 2015)